Conrad Booyse

Founder, Resolute Loss Adjusters

Experience
Head of Major Loss & Complex Claims Zurich/Bryte Insurance Company (2015 to 2020)
Head of Claims Operational Excellence, Zurich Insurance Company (2014 to 2015)
Non-Motor Assessing Manager, Zurich Insurance Company (2012 to 2014)
Technical Lead for Large Loss Claims, Zurich Insurance Company (2010 to 2012)
Owner of Insurance Contracting Company, Dynamic Projects (1994 to 2007)
Property Claims Handler, ABSA Insurance Company (1992 to 1994)

Qualifications

  • Masters in Business Leadership (NQF 9)
  • Post Graduate Diploma in Business Management (NQF 8)
  • Project Management, Wits University (NQF 6)
  • Operations management, Wits University (NQF 6)
  • Lead Management Program, GIBS
  • Compass Management Program, GIBS
  • Cert CILA

    Conrad Booyse brings over 31 years of experience in the insurance industry, with a deep understanding of Insurers and their customers’ needs. He has held various leadership roles in large and complex claims, claims operations and non -motor assessing.

Elaine van Brakel

Senior Loss Adjuster, Resolute Loss Adjusters

Experience

Senior Loss Adjuster, Resolute Loss Adjusters (2021 – Present)
Risk Management and Insurance, Cahill and Thompson (2011 – 2021)
Head of Department – Rustenburg Platinum Mines – Concentrators – Protection Services (2011)
Head of Department – Precious Metals Refiners – Protection Services (2008 – 2011)
Head of Department – Rustenburg Base Metals Refiners – Protection Services (2006 – 2008)
Head of Department – Process Investigations – Anglo Platinum Process Division (2003 – 2006)
Project Manager and Team Leader – SAPS Organised Crime Unit (1996 – 2003)

Qualifications

  • B-Tech: Business Administration (Cum Laude) – UNISA (NQF 6)
  • Strategic Management V – UNISA
  • Project Management V – UNISA
  • Organisation Dynamics V – UNISA
  • Entrepreneurship V – UNISA

    Elaine has 27 years of experience in Risk Management and Insurance disciplines. She currently concentrates on large and complex claims with a focus on Property Damage, Stock and Business Interruption claims.

Takunda Ndiriwepi

Senior Adjuster, Resolute Loss Adjusters

Experience
Senior Loss Adjuster, Resolute Loss Adjusters (2023 – Present)
Loss Adjuster – Financial Markets Division, Crawford and Company South Africa (2021 – 2023)
Financial Controller, Consortium Loss Adjusters (2019 – 2020)
Trainee Loss Adjuster, Consortium Loss Adjusters (2016 – 2019)

Qualifications

  • Bachelor of Commerce in Economics (NQF 7)
  • Higher Certificate in Information Technology (NQF6)
    Certifications
  • Business Accountant – Chartered Institute for Business Accountants – Member # SAIBA13544
  • Certified Member – International Association of Accounting Professionals – Member # 5009461
  • Certified Senior Bookkeeper – Institute of Certified Bookkeepers and Accountants – Member # 4903691

    Takunda Ndiriwepi is a qualified economist and brings 7 years of experience in the Insurance Industry, with a speciality in handling large and complex Business Interruption, Stock, Fire, and Electronic Equipment claims.

Megan van Heerden

Senior Adjuster, Resolute Loss Adjusters

Professional Experience:

  • Senior Property Loss Adjuster, Resolute Loss Adjusters (2023 – Present): Megan currently excels in her role, handling a comprehensive range of claims in both domestic and commercial sectors. Her expertise encompasses areas such as business interruption, property, catastrophe, fire, goods in transit, and liability losses.
  • Loss Adjuster – Property Division, Crawford and Company South Africa (2017 – 2023): In this capacity, Megan specialised in property loss adjustment, developing a nuanced understanding of the complexities involved in property claims, including COVID-related claims, municipalities and civil unrest claims.
  • Claim Supervisor, Road Accident Fund (2011 – 2017): Her responsibilities included overseeing claims related to road accidents, with a focus on merit and quantum investigations.

Academic Qualifications:

  • 2009: Training in Call Centre Operations and Management at Corner Stone College.
  • 2016: Certificate in Report and Proposal Writing from the Leading Edge Institute.
  • 2020: High Certificate in Short-term Insurance (NQF Level 5) from Milpark Business School.
  • RE5 Qualification: Currently in the process of obtaining this certification.

Awards and Professional Involvement:

  • 2021 Top Student Award: Recognized for outstanding performance in Commercial Lines Insurance, sponsored by Discovery Insure and IIKZN, at Milpark Business Institute.
  • Guest Speaker (2022, 2023): Featured at ‘My Career in Insurance (NPC)’, highlighting the role and experiences of women in loss adjusting.
  • The Insurance Institute of KwaZulu-Natal (IIKZN) Council Member (2019-2023): Serving actively in the Education Council.
  • Association Women in Insurance (AWII) Membership (2019-2022): Contributing to the advancement and support of women in the insurance sector.
  • Mentor, Graduate Institute of Financial Sciences (2019): Participated in a six-month mentorship program, in collaboration with the Insurance Institute of KwaZulu-Natal.

Megan has progressively advanced through various roles, demonstrating an in-depth understanding and proficiency in a wide spectrum of insurance claims. 

Mpho Mofokeng

Property and Liabilities Loss Adjuster

Professional Experience:

  • Property and Liabilities Loss Adjuster, Resolute Loss Adjusters (August 2024 – Present) Mpho Mofokeng is a seasoned insurance claims professional. With a deep understanding of legal frameworks and extensive experience in policy interpretation and coverage analysis, she ensures thorough evaluations and fair resolutions. Mpho’s ability to navigate intricate legal and regulatory landscapes and her technical approach to loss adjusting make her a trusted professional in property and liability claims.

  • General Claims Specialist, iTOO Specialist Risk (March 2023 – May 2024)
    Managed claims in General (Public) Liability, Professional Indemnity, and Medical Malpractice. Responsibilities included advising on policy responses, conducting claims analysis, and handling claims up to an R5M mandate.
  • Public Liability and Financial Lines Claims Specialist, Bryte Insurance (February 2019 – February 2023) Specialised in public liability, financial lines, and hospitality claims. Managed the litigation register, coordinated with external legal teams, and oversaw claims from inception to resolution.

  • Professional Indemnity Claims Specialist, SHA (December 2017 – January 2019) Handled Professional Indemnity claims for attorneys, engineers, and architects. Responsibilities included assessing legal risks, managing service providers, and maintaining financial reserves.

  • Legal Advisor Intern, EOH Legal Services (August 2017 – November 2017) Provided legal research, drafted memorandums, and supported compliance and disciplinary hearings.

  • Candidate Attorney, Legal Aid South Africa (July 2015 – June 2017) Drafted pleadings, managed civil and criminal litigation cases, and provided legal training to junior attorneys.

Academic Qualifications:

  • 2015: Baccalaureus Legum (LLB), University of Johannesburg Completed.
  • 2022: Certificate in Corporate Governance, WITS Digital SchoolCompleted.

Profile Summary:

Mpho Mofokeng is a dedicated legal professional with extensive experience in insurance claims management, particularly in General Liability, Professional Indemnity, and Financial Lines. Having worked for leading firms such as iTOO Specialist Risk, Bryte Insurance, and SHA, she has developed a deep understanding of claims management. Mpho holds an LLB degree and has pursued post-graduate studies in corporate governance, showcasing her commitment to professional growth and leadership.